Ordering & Products
Q: What types of products do you sell?
A: We specialize in offshore and onshore oil rig equipment, including drilling tools, well control systems, handling tools, rig components, safety gear, and more.
Q: How do I place an order?
A: You can place an order directly on our website or request a custom quote for bulk or specialized equipment.
Q: Can I request a product not listed on your site?
A: Yes! Contact us with the specifications or part number, and we’ll source it for you.
Q: Do your products meet industry certifications?
A: Absolutely. We offer equipment that complies with API, ISO, and other industry standards, clearly indicated on product pages.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship globally to ports, rig sites, and logistics hubs using trusted freight and courier partners.
Q: How long does delivery take?
A: Delivery times vary by location and item. Standard orders ship within 2–5 business days; heavy or custom orders may take longer. Tracking is provided once your order ships.
Q: Can I track my order?
A: Yes. Use our Track Order page with your Order ID and email to get real-time updates.
Payments & Quotes
Q: What payment methods do you accept?
A: We accept major credit/debit cards, bank transfers, and business invoicing (for approved clients).
Q: Do you offer bulk discounts?
A: Yes, we provide volume pricing for large or recurring orders. Contact us for custom pricing.
Returns & Support
Q: What is your return policy?
A: Most sales are final due to the industrial nature of our products. However, we accept returns for damaged or incorrect items reported within 7 days of delivery.
Q: What if I receive a damaged or wrong item?
A: Please contact us immediately with your order number and photos of the item. We’ll resolve it promptly.
Support & Warranty
Q: Do your products come with a warranty?
A: Many items include a manufacturer’s warranty. Check the product description or contact us for specific warranty terms.
Q: How do I get support after purchase?
A: Our customer support team is available via email, phone, and live chat to help with installation, specs, or replacement parts.